PRODUCTS
PRODUCTS
Wide leg semi-electric stacker (support non-standard customization)
Rated load 1000-2000kg
Maximum lifting height 2000-4000mm
Fork minimum height 85mm
Category：
Semi electric
Call the 24H service hotline 400-993-1898
CONTACT US- Description
- Technical Parameters
- After-sale Warranty
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Wide-leg semi-electric stacker (support non-standard customization) product features:
◆ Semi-electric stacker is a kind of electric stacker with simple structure, flexible control, good micro-movement, high explosion-proof safety performance, suitable for It is an ideal equipment for loading and unloading pallets in high-bay warehouses and workshops for operations in narrow passages and limited spaces;◆ Imported hydraulic station is selected, with low noise, small vibration and good sealing performance, ensuring stable and reliable lifting and lowering;
◆ High-strength body design, "C"-shaped steel mast made by special pressing process, durable and long service life;
◆ Equipped with a maintenance-free battery, the power is long-lasting, and a smart charger, German REMA charging plug-in, is used for convenient and fast charging;
◆ Wide outrigger body with high stability;
◆Forged forks (cover forks are optional), the outer width of the forks can be adjusted, and the operation is more convenient;
◆ Rmtzn can be customized according to the requirements of different customers to meet the different needs of different industries 1V1 tailor-made!
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Item No.
unit
RMT002539
RMT002540
RMT002541
RMT002542
RMT002543
RMT002544
RMT002545
RMT002546
RMT002547
Rated load (Q)
kg
1000
1000
1000
1000
1500
1500
1500
1500
2000
Load Center (C)
mm
400
400
400
400
400
400
400
400
400
Maximum height of the fork (H)
mm
2000
2500
3000
3500
2500
3000
3500
4000
2000
Machine height (H2)
mm
2560
3060
3560
4060
3060
3560
4060
4560
2560
Fork length (L)
mm
1000
Fork outer width (E)
mm
240-950
Minimum turning radius (R)
mm
1700
Front and rear wheelbase (Y)
mm
1185
Front wheel base (X)
mm
316
lift motor
in/kw
12/1.6
storage battery
v/Ah
12/120
12/120
12/120
12/150
12/120
12/120
12/120
12/150
12/150
charger
v/A
12/15/
Overall length (A)
mm
1660
Machine width (B)
mm
1000-1500
Machine height (H1)
mm
1580
1830
2080
2330
1580
1830
2080
2330
2580
Total Weight
kg
439
468
489
513
466
489
511
537
576
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■ Technical support
1. Telephone technical support
Rmtzn provides serialized services to meet customer needs. Rmtzn's telephone technical support service aims to quickly and correctly deal with partners' problems at the first time, and provides regular working hours and overtime remote telephone technical support outside normal working hours.
• Service Overview
The following ("Service Description") elaborates on the remote service content included in Re-Mater's telephone technical support service. Through this support service plan, you can obtain Ri-Mater technical support services by telephone within the time period specified in this service description. Call the technical support number indicated on Ri-Mat's quotation, order and other media to obtain technical support services.
The above technical support number services are available in mainland China. For services in Hong Kong, Macao, Taiwan and other regions, please refer to other regional service descriptions.
Enhanced telephone technical support service provided: Ri-Mat Remote Telephone Technical Supportcountry and region
Telephone Technical Support Hours
Mainland China and Hong Kong, Macao and Taiwan regions
Monday to Sunday 8:30am-5:30pm
other areas
See Ri-Mat other regional service instructions
♦ 服务时间基于东部标准时间（EST）
• Customer Responsibilities
In case of any failure of R-Mater products, the customer should call the toll-free technical support number indicated on R-Mater's quotation, order and other media, and contact R-Mater's technical support department. A. Before calling Rimar, the customer should prepare the following information: 1) The customer number registered by the customer in Rimar 2) The product number and model 3) The product serial number 4) The user should be at the location of the device and follow the rules of Rimar Instructions from special technicians B. When communicating with Rimate by phone, the customer should prepare the following information: 1) Detailed description of the fault 2) If conditions permit, prepare the fault documentation and pictures of equipment faults and other important information Claims of Confidentiality or Proprietary Rights. The client promises that any information or data provided or sent to RIMAT (by telephone, mail or other means) is not confidential or proprietary to the client.
This service description is subject to and supplements the terms and conditions of the higher-level agreement signed by the customer with RIMAT. In the absence of such an agreement, this document is subject to and in addition to rmtzn's standard sales, service and technical support terms and conditions, which can be obtained by writing to or visiting www.rmtzn.com. In the event of a conflict between this article and any such term or condition, this article shall prevail. Ri-Mat reserves the right to make additions or modifications to this article and the products and services described herein without prior notice.
2. Online technical support
All end customers of Ri-Mater can enjoy Web support and Ri-Mater technical support services within the service period. If the product breaks down, customers can directly log in to the service area of Ri-Mat website through the Internet, search for special product services or notify Ri-Mat to provide technical personnel and required parts for customers. Onsite support services will be provided in the country and region where the customer makes the service request, and are limited to countries and regions that are able to provide the products and parts purchased by the customer.
Please refer to the quotation for the specific service period. After the period, the online support service needs to be determined according to the terms of service of Ri-Mater. If additional payment is required, Ri-Mater will notify the customer as soon as possible. Wear parts, batteries and other Ri-Mater consumables and accessories are subject to a specific support service despite the service period.
3. On-site service technical support
On-site service provides service and support for customers' Ri-Mater products outside the area of purchase. The service provided by Ri-Mat (Jiangsu) is limited to mainland China. When customers experience a problem outside of their country, they can request Worldwide Service in any country where their products are supported. Service details and parts availability may vary by country. Customers should understand that due to the distance and traffic conditions of the product location, the response speed of the door-to-door service provided in different places will vary. Customers can obtain technical support in three ways 1) Customers can call the call center in their current area. 2) Customers can call the customer service representative or technical support representative listed on the quotation. 3) If maintenance is required, Ri-Mat technicians will arrange the service through the Ri-Mat call center at the customer's location. Ri-Mater does not rule out that on-site services may be provided by Ri-Mater service partners.■ After-sales service
• Product Warranty Product Service Policies
Re-Matter warrants to its customers that, unless otherwise specified, all products will be free from defects in workmanship or material under normal use for a period of ninety (90) days from the date of shipment. Within ninety (90) days from the date of purchase, if the customer discovers a defect, Ri-Mat will, at its option, exchange or repair. The invoice and related documents must be attached at the same time.
Products shall be free from defects in material or workmanship, as determined by Ri-Mat. Repair or replacement is the entire compensation that Ri-Mat may offer to the customer.
Rmtzn promises a 1-year product warranty. If there is a quality problem within the warranty period, if on-site service is not required, Rmtzn will provide technical support services such as telephone and online, and express repair parts and bear the cost; if on-site service is required, Rmtzn promises on-site service within 48 hours , the relevant expenses shall be borne by Rmtzn. Rmtzn makes no warranties other than those stated above.
Ri-Mater is not liable for catalog product defect claims or warranty claims arising from catalog product misuse, improper selection or improper application of catalog products. Except for those expressly given by RE-Mater or the manufacturer of the product, RE-Mater makes no warranties, implied or otherwise, other than those provided by applicable law.
• The scope of product guarantee service
must have the original or photocopy of the invoice for the exchange of goods. If the invoice is lost or the customer requests to re-issue the invoice, the customer needs to fill in the "Application Form for Issuing Special Value-Added Tax Invoice with Red Letters" to the competent tax authority and provide Remat.
(1) There is no need to replace the invoice for the same quantity of unit price products.
(2) The original ordinary invoice is returned for a different quantity of unit price product, and a new invoice will be issued. If the value-added tax invoice is issued in the current month and has not been certified, the original copy will be returned and a new invoice will be issued. If the original has been certified, the red letter VAT special invoice notice issued by the tax bureau of the customer's location must be provided, and the invoice will be issued according to the notice. For uncertified invoices issued every other month, customers need to fill out the "Application Form for Issuing Special VAT Invoices in Red Letters" to the competent tax authority. Due to the tax bureau's restrictions on the red-letter value-added tax invoice notice issued by the seller, the processing time is relatively long. It is recommended that the customer verify the invoice and proceed according to (2).
Maintenance
For those who meet the above conditions, in principle, the customer should bring the relevant certificates and goods to the Ri-Mat customer service outlet for return and repair services; if the goods need to be returned by express or mail under special circumstances, they must contact the Ri-Mat customer before shipment The service outlet confirms the acceptance number, otherwise it will not accept it; if the return and repair are caused by the customer, the freight will be borne by the customer;
Due to the regulations on the management of value-added tax invoices, the processing of special value-added tax invoices must be processed within 90 days from the original date of issuance.
National after-sales service hotline: 400-993-1898
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