PRODUCTS
PRODUCTS
Pedestrian full electric stacker (2000kg)
Rated load 2000kg
Max lifting height 1600-3000mm
Fork min height 90mm
Category：
All electric
Call the 24H service hotline 400-993-1898
CONTACT US- Description
- Technical Parameters
- After-sale Warranty
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Product features of walking all-electric stacker ( 2000kg ):
◆ Suitable for small working space;
◆ Low consumption, high reliability design;
◆ Long handle, offset operation, convenient and safe.
Performance:
◆ High-strength structural design;
◆ The driving and hydraulic systems ensure the high reliability of the whole vehicle;
◆ Low-noise and low-failure hydraulic station, multi-layer tested oil cylinders and pipelines ensure high reliability of the hydraulic system;
◆ AMP waterproof connectors and electrical components greatly reduce electrical failures;
Safety:
◆ The explosion-proof design of the hydraulic system, even if the oil pipe bursts, the mast will not drop rapidly, improving safety;
◆ Emergency reverse driving function, so that the operator can avoid being injured;
◆ Emergency power-off switch, which can easily cut off all power supply when the operation is out of control, so as to avoid emergency accidents;
◆ Multiple limit positions for lifting, safer stacking;
◆ After the fork is lifted to a certain height, the vehicle will automatically switch to the slow mode, which is safer;
◆ Anti-skid braking function, which prevents the car from sliding down when it is out of control or driving on a slope;
◆ Offset control to avoid collision between the operator and the vehicle body during driving.
Easy to operate:
◆ The design of the handle head fully considers ergonomics, and the function buttons are convenient and easy to operate;
◆ The longer operating handle greatly reduces the force required to operate the vehicle and makes the operation easier;
◆ Compact design, ultra-small working radius;
◆ Offset control greatly improves the working field of view;
◆ Built-in charger, no special charging equipment needed.
Easy to maintain:
◆ Maintenance-free battery;
◆ Equipped with a timer and a power meter, it is convenient to remind the operator to charge at the right time and protect the battery;
◆ The machine body is easy to disassemble and assemble. Only by unscrewing the screws and removing the back cover, the main key components can be inspected, repaired and replaced;
◆ Controller self-diagnosis system, displaying fault codes through the handheld unit, making troubleshooting more convenient;
◆ Low voltage automatic protection to prolong battery life.
◆ Rmtzn can be customized according to the requirements of different customers to meet the different needs of different industries 1V1 tailor-made!
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Item No.
unit
RMT002622
RMT002623
RMT002624
RMT002625
Rated load
kg
2000
2000
2000
2000
load center distance
mm
600
600
600
600
Lifting height
mm
1600
2000
2500
3000
No-load driving speed
km/h
4.5
4.5
4.5
4.5
load travel speed
km/h
3.5
3.5
3.5
3.5
Lifting speed without load
mm/s
140
140
140
140
load lifting speed
mm/s
135
135
135
135
No load drop speed
mm/s
150
150
150
150
load drop speed
mm/s
155
155
155
155
Maximum gradeability without load
%
7
7
7
7
load maximum gradeability
%
3
3
3
3
vehicle length
mm
1810
1810
1810
1810
Vehicle width
mm
850
850
850
850
Mast lowered to minimum vehicle height
mm
2120
1610
1835
2085
The mast rises to the highest vehicle height
mm
2165
2670
3010
3510
wheelbase
mm
1 460
1 460
1 460
1 460
Fork length
mm
1150
1150
1150
1150
Fork outer width
mm
680
680
680
680
Fork inside width
mm
340
340
340
340
Fork thickness
mm
65
65
65
65
Fork width
mm
170
170
170
170
Minimum ground clearance
mm
15
15
15
15
Height when fork is lowered to minimum
mm
90
90
90
90
Minimum turning radius
mm
1430
1430
1430
1430
load wheel
mm
Φ85*70
Φ85*70
Φ85*70
Φ85*70
drive wheel
mm
Φ210*70X2
Φ210*70X2
Φ210*70X2
Φ210*70X2
wheel type
/
Polyurethane
Polyurethane
Polyurethane
Polyurethane
Drive motor power
kw
0.75X2
0.75X2
0.75X2
0.75X2
Increase motor power
kw
1.6
1.6
1.6
1.6
Voltage /capacity
V/AH
12
12
12
12
Including battery weight
kg
710
790
830
960
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■ Technical support
1. Telephone technical support
Rmtzn provides a series of services to meet customer needs. Rmtzn's telephone technical support service aims to quickly and correctly deal with partners' problems at the first time, and provides normal working hours and overtime remote telephone technical support outside normal working hours.
• Service Overview
The following ("Service Description") elaborates on the remote service content included in the Rmtzn telephone technical support service. Through this support service plan, you can obtain Rmtzn technical support services by telephone within the time period specified in this service description. Call the technical support number indicated on the Rmtzn quotation order and other media to obtain technical support services.
The above technical support number services are available in mainland China. For services in Hong Kong, Macao, Taiwan and other regions, please refer to other regional service descriptions.
Enhanced Telephone Technical Support Service Provided: Rmtzn Remote Telephone Technical Supportcountry and region
Telephone Technical Support Hours
Mainland China and Hong Kong, Macao and Taiwan regions
Monday to Sunday 8:30am-5:30pm
other areas
See Rmtzn other regional service instructions
♦ Service hours are based on Eastern Standard Time (EST)
• Customer Responsibilities
If there is any failure of Rmtzn products, the customer should call the free technical support number marked on the Rmtzn quotation, order and other media, and contact the Rmtzn technical support department. A. Before calling Rmtzn, the customer should prepare the following information: 1) The customer number registered by the customer on Rmtzn 2) The product number and model 3) The product serial number 4) The user should be at the location of the device and follow the guidance of Rmtzn technicians B . When communicating with Rmtzn by phone, the customer should prepare the following information: 1) Detailed description of the fault 2) If conditions permit, prepare a document description of the fault and pictures of equipment faults and other important information confidentiality or proprietary claims. The customer promises that any information or data provided or sent to Rmtzn (by telephone, mail or other means) is not confidential or proprietary to the customer.
This Service Description is subject to and supplements the terms and conditions of the higher-level agreement signed between the client and Rmtzn. In the absence of such an agreement, this document is subject to and in addition to Rmtzn's standard terms and conditions of sales, service and technical support, which are available upon request by writing to or visiting www.rmtzn.com. In the event of a conflict between this article and any such term or condition, this article shall prevail. Rmtzn reserves the right to make additions or modifications to this article and the products and services it describes at any time without prior notice.
2. Online technical support
All end customers targeted by Rmtzn can enjoy web support and Rmtzn technical support services within the service period. If a product fails, customers can directly log in to the Rmtzn website service area through the Internet, search for special product services or notify Rmtzn to provide technical personnel and required parts for customers. Onsite support services will be provided in the country and region where the customer makes the service request, and are limited to countries and regions that are able to provide the products and parts purchased by the customer.
Please refer to the quotation for the specific service period. The online support service after the period shall be determined according to the Rmtzn service terms. If additional payment is required, Rmtzn will notify the customer as soon as possible. Rmtzn consumables and accessories such as wearing parts, batteries and others are subject to specific support services, notwithstanding the period of service.
3. On-site service technical support
On-site service provides service and support for customers' Rmtzn products outside the area of purchase. The service provided by Rmtzn (Jiangsu) is limited to mainland China. When customers experience a problem outside of their country, they can request Worldwide Service in any country where their products are supported. Service details and parts availability may vary by country. Customers should understand that due to the distance and traffic conditions of the product location, the response speed of the door-to-door service provided in different places will vary. Customers can obtain technical support in three ways 1) Customers can call the call center in their current area. 2) Customers can call the customer service representative or technical support representative listed on the quotation. 3) If repairs are required, Rmtzn technicians will arrange service through the Rmtzn call center at the customer's location. Rmtzn does not exclude that door-to-door services may be provided by Rmtzn service partners.■ After-sales service
• Product Warranty Product Service Policy
Rmtzn warrants to the customer that, unless otherwise specified, all products will be free from defects in workmanship or material under normal use for a period of ninety (90) days from the date of shipment. Within ninety (90) days from the date of purchase, if the customer finds a defect, Rmtzn will choose to replace or repair the product. The invoice and related documents must be attached at the same time.
Products are free from defects in materials or workmanship as determined by Rmtzn. Repair or exchange is the entire compensation Rmtzn may offer to the customer.
Rmtzn promises a 1-year product warranty. If there is a quality problem within the warranty period, if on-site service is not required, Rmtzn will provide technical support services such as telephone and online, and express repair parts and bear the cost; if on-site service is required, Rmtzn promises on-site service within 48 hours , the relevant expenses shall be borne by Rmtzn. Rmtzn makes no warranties other than those stated above.
Rmtzn shall not be liable for catalog product defect claims or warranty claims arising from catalog product misuse, improper selection or improper application of catalog products. Rmtzn makes no warranties, implied or otherwise, other than those expressly provided by Rmtzn or the manufacturer of the product.
• The scope of product guarantee service
must have the original or photocopy of the invoice for product replacement. If the invoice is lost or the customer requests to re-issue the invoice, the customer needs to fill in the "Application Form for Issuing Special VAT Invoice with Red Letters" and provide Rmtzn to the competent tax authority.
(1) There is no need to replace the invoice for the same quantity of unit price products.
(2) The original ordinary invoice is returned for a different quantity of unit price product, and a new invoice will be issued. If the value-added tax invoice is issued in the current month and has not been certified, the original copy will be returned and a new invoice will be issued. If the original has been certified, the red-letter VAT special invoice notice issued by the tax bureau where the customer is located shall be provided, and the invoice shall be issued according to the notice. For uncertified invoices issued every other month, customers need to fill out the "Application Form for Issuing Special VAT Invoices in Red Letters" to the competent tax authority. Due to the tax bureau's restrictions on the red-letter value-added tax invoice notice issued by the seller, the processing time is relatively long. It is recommended that the customer verify the invoice and proceed according to (2).
Maintenance
For those who meet the above conditions, in principle, customers should bring relevant certificates and goods to Rmtzn customer service outlets for return and repair services; if the goods need to be returned by express or mail under special circumstances, they must be confirmed with Rmtzn customer service outlets before shipment. Acceptance number, otherwise it will not be accepted; if the return and repair are caused by the customer, the freight will be borne by the customer; if the return and repair are caused by Rmtzn, the freight will be borne by Rmtzn.
Due to the regulations on the management of value-added tax invoices, the processing of special value-added tax invoices must be processed within 90 days from the original date of issuance.
National after-sales service hotline: 400-993-1898
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