PRODUCTS
PRODUCTS
Heavy-duty forward-moving stacker (stand-up type)
Rated load 1500-2500kg
Max lifting height 1600-5500mm
Min ground clearance 55mm
Category：
All electric
Call the 24H service hotline 400-993-1898
CONTACT US- Description
- Technical Parameters
- After-sale Warranty
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Product features of heavy-duty forward-moving stacker (stand-up type):
◆ Heavy-duty forward-type stacker (stand-up type) is a storage equipment for mechanized loading, unloading, transportation and stacking. The forward-moving stacker is environmentally friendly and energy-saving. , low noise, high lifting, small working space, etc.;
◆ Side-out battery: the battery can be pulled out sideways, which is convenient for maintenance and replacement;
◆Safety switch: fast power off in case of emergency, providing safety protection;
◆ Lifting limit: precise control, reducing energy waste;
◆ Strong power: high-efficiency motor, precise control, strong power output (EPS electric rotation is optional for steering operation;
◆ Ergonomic multifunctional handle: integrated handle (acceleration, horn, emergency reverse, lift button), comfortable and easy to operate;
◆ Cushioned pedals: Comfortable ride, relieve work fatigue;
◆ Excellent climbing ability: the powerful motor and five-point body structure provide excellent climbing ability;
◆ Forks tilted forward and backward: to ensure convenient material retrieving and stable transportation;
◆ Rmtzn can be customized according to the requirements of different customers to meet the different needs of different industries 1V1 tailor-made!
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Item No.
unit
RMT002720
RMT002721
RMT002722
Rated load
Qkg
1500
2000
2500
load center
Cmm
500
Front suspension
Xmm
446
wheelbase
Ymm
1440
1590
1740
Overall height of the mast (when the fork is the lowest)
h1mm
1780
1780
1780
free lift height
h2mm
90
90
90
Lifting height
h3mm
2500
2500
2500
Maximum height (when the fork is the highest)
h4mm
3440
3440
3440
Height of operating handle from the ground (maximum/minimum)
h6mm
1380/1020
total length
L1mm
2325
2475
2625
total width
b1mm
1090
Fork size
s/e/lmm
100/35/1070
100/40/1070
100/45/1070
Fork outer width
b3mm
200-730
forward distance
L3mm
580
Minimum ground clearance
m/mm
55
Right-angle stacking aisle width , pallet 1000X1200 (1000 along the side of the fork)
Astmm
2742
2892
3042
Right-angle stacking aisle width , pallet 800X1200 (1200 along the side of the fork)
Astmm
2780
2930
3080
Turning radius
Wamm
1725
1874
2023
Fork inclination (front/rear)
a/b°
3/5
Traveling Speed Full Load /No Load
km/h
4.8/5.6
Lifting speed full load /no load
mm/s
90/120
Descending speed full load /no load
mm/s
125/80
Maximum gradeability full load /no load
%
5/8
Drive motor power
kw
DC1.1/AC1.5
Increase motor power
kw
2.2/3.0
drive wheel
mm
Φ215*75
load wheel
mm
Φ267*114
balance wheel
mm
Φ150*50
Battery voltage /capacity
V/Ah
24/240 (standard), optional 280
Charger
V/A
24/30
walking control
/
MOSFET
steering control
/
Mechanical steering (standard configuration), optional EPS
Weight (without battery)
kg
1940*(280Ah/1962)
1956(280Ah/1978)
2230(280Ah/2492)
Lifting height mast parameters
Lifting height mast parameters
unit
RMT00272 3
RMT002724
RMT00272 5
RMT00272 6
RMT00272 7
RMT00272 8
RMT00272 9
Overall height of the mast (when the fork is the lowest)
mm
2030
1780
2280
2350
2060
2230
2400
free lift height
mm
1000
90
90
90
1500
1660
1820
Lifting height
mm
1600
3000
3500
4000
4500
5000
5500
Maximum height (when the fork is the highest)
mm
2540
3940
4460
4940
5340
5840
6240
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■ Technical support
1. Telephone technical support
Rmtzn provides a series of services to meet customer needs. Rmtzn's telephone technical support service aims to quickly and correctly deal with partners' problems at the first time, and provides normal working hours and overtime remote telephone technical support outside normal working hours.
• Service Overview
The following ("Service Description") elaborates on the remote service content included in the Rmtzn telephone technical support service. Through this support service plan, you can obtain Rmtzn technical support services by telephone within the time period specified in this service description. Call the technical support number indicated on the Rmtzn quotation order and other media to obtain technical support services.
The above technical support number services are available in mainland China. For services in Hong Kong, Macao, Taiwan and other regions, please refer to other regional service descriptions.
Enhanced Telephone Technical Support Service Provided: Rmtzn Remote Telephone Technical Supportcountry and region
Telephone Technical Support Hours
Mainland China and Hong Kong, Macao and Taiwan regions
Monday to Sunday 8:30am-5:30pm
other areas
See Rmtzn other regional service instructions
♦ Service hours are based on Eastern Standard Time (EST)
• Customer Responsibilities
If there is any failure of Rmtzn products, the customer should call the free technical support number marked on the Rmtzn quotation, order and other media, and contact the Rmtzn technical support department. A. Before calling Rmtzn, the customer should prepare the following information: 1) The customer number registered by the customer on Rmtzn 2) The product number and model 3) The product serial number 4) The user should be at the location of the device and follow the guidance of Rmtzn technicians B . When communicating with Rmtzn by phone, the customer should prepare the following information: 1) Detailed description of the fault 2) If conditions permit, prepare a document description of the fault and pictures of equipment faults and other important information confidentiality or proprietary claims. The customer promises that any information or data provided or sent to Rmtzn (by telephone, mail or other means) is not confidential or proprietary to the customer.
This Service Description is subject to and supplements the terms and conditions of the higher-level agreement signed between the client and Rmtzn. In the absence of such an agreement, this document is subject to and in addition to Rmtzn's standard terms and conditions of sales, service and technical support, which are available upon request by writing to or visiting www.rmtzn.com. In the event of a conflict between this article and any such term or condition, this article shall prevail. Rmtzn reserves the right to make additions or modifications to this article and the products and services it describes at any time without prior notice.
2. Online technical support
All end customers targeted by Rmtzn can enjoy web support and Rmtzn technical support services within the service period. If a product fails, customers can directly log in to the Rmtzn website service area through the Internet, search for special product services or notify Rmtzn to provide technical personnel and required parts for customers. Onsite support services will be provided in the country and region where the customer makes the service request, and are limited to countries and regions that are able to provide the products and parts purchased by the customer.
Please refer to the quotation for the specific service period. The online support service after the period shall be determined according to the Rmtzn service terms. If additional payment is required, Rmtzn will notify the customer as soon as possible. Rmtzn consumables and accessories such as wearing parts, batteries and others are subject to specific support services, notwithstanding the period of service.
3. On-site service technical support
On-site service provides service and support for customers' Rmtzn products outside the area of purchase. The service provided by Rmtzn (Jiangsu) is limited to mainland China. When customers experience a problem outside of their country, they can request Worldwide Service in any country where their products are supported. Service details and parts availability may vary by country. Customers should understand that due to the distance and traffic conditions of the product location, the response speed of the door-to-door service provided in different places will vary. Customers can obtain technical support in three ways 1) Customers can call the call center in their current area. 2) Customers can call the customer service representative or technical support representative listed on the quotation. 3) If repairs are required, Rmtzn technicians will arrange service through the Rmtzn call center at the customer's location. Rmtzn does not exclude that door-to-door services may be provided by Rmtzn service partners.■ After-sales service
• Product Warranty Product Service Policy
Rmtzn warrants to the customer that, unless otherwise specified, all products will be free from defects in workmanship or material under normal use for a period of ninety (90) days from the date of shipment. Within ninety (90) days from the date of purchase, if the customer finds a defect, Rmtzn will choose to replace or repair the product. The invoice and related documents must be attached at the same time.
Products are free from defects in materials or workmanship as determined by Rmtzn. Repair or exchange is the entire compensation Rmtzn may offer to the customer.
Rmtzn promises a 1-year product warranty. If there is a quality problem within the warranty period, if on-site service is not required, Rmtzn will provide technical support services such as telephone and online, and express repair parts and bear the cost; if on-site service is required, Rmtzn promises on-site service within 48 hours , the relevant expenses shall be borne by Rmtzn. Rmtzn makes no warranties other than those stated above.
Rmtzn shall not be liable for catalog product defect claims or warranty claims arising from catalog product misuse, improper selection or improper application of catalog products. Rmtzn makes no warranties, implied or otherwise, other than those expressly provided by Rmtzn or the manufacturer of the product.
• The scope of product guarantee service
must have the original or photocopy of the invoice for product replacement. If the invoice is lost or the customer requests to re-issue the invoice, the customer needs to fill in the "Application Form for Issuing Special VAT Invoice with Red Letters" and provide Rmtzn to the competent tax authority.
(1) There is no need to replace the invoice for the same quantity of unit price products.
(2) The original ordinary invoice is returned for a different quantity of unit price product, and a new invoice will be issued. If the value-added tax invoice is issued in the current month and has not been certified, the original copy will be returned and a new invoice will be issued. If the original has been certified, the red-letter VAT special invoice notice issued by the tax bureau where the customer is located shall be provided, and the invoice shall be issued according to the notice. For uncertified invoices issued every other month, customers need to fill out the "Application Form for Issuing Special VAT Invoices in Red Letters" to the competent tax authority. Due to the tax bureau's restrictions on the red-letter value-added tax invoice notice issued by the seller, the processing time is relatively long. It is recommended that the customer verify the invoice and proceed according to (2).
Maintenance
For those who meet the above conditions, in principle, customers should bring relevant certificates and goods to Rmtzn customer service outlets for return and repair services; if the goods need to be returned by express or mail under special circumstances, they must be confirmed with Rmtzn customer service outlets before shipment. Acceptance number, otherwise it will not be accepted; if the return and repair are caused by the customer, the freight will be borne by the customer; if the return and repair are caused by Rmtzn, the freight will be borne by Rmtzn.
Due to the regulations on the management of value-added tax invoices, the processing of special value-added tax invoices must be processed within 90 days from the original date of issuance.
National after-sales service hotline: 400-993-1898
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