PRODUCTS
PRODUCTS
All-electric high-altitude reclaimer (electric drive universal)
Platform height mm 2700-4500
Machine height mm 3989-6000
Platform rated load kg 300
Category：
Electric high-altitude reclaimer
Call the 24H service hotline 400-993-1898
CONTACT US- Description
- Technical Parameters
- After-sale Warranty
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Product Features of All Electric Aerial Reclaimer (Electric Drive Universal)
◆ All Electric Aerial Reclaimer (Electric Drive Universal) is a material handling equipment widely used in warehouses and supermarkets. Pickers are primarily used to pick items from shelves. Both moving and lifting are powered by batteries, and the operator can control lifting, moving, turning and all movements while standing on the platform, which greatly improves work efficiency.
◆ The guardrails of the working platform and the protection at the entrance of the platform can effectively guarantee the safety of high-altitude operations;
◆ High-power hydraulic lifting pump station;
◆ Maintenance-free battery pack with large capacity;
◆ Intelligent charger;
◆ Equipped with two-wheel drive system;
◆ The steering system is easy to control;
◆ Self-adjusting walking speed according to lifting height to increase safety;
◆ The operation of the machine is restricted in the charging state;
◆ Equipped with an emergency lowering valve device;
◆ Suitable for single operation;
◆ The compact shape enables the platform to pass through narrow passages or low-bottom door openings;
◆ Flexible and convenient operation, suitable for stacking and retrieving materials in warehouses and supermarkets;
◆ 10-20% climbing ability, able to climb up the slope smoothly;
◆ The turning radius of the inner wheel is 0m, which is convenient for working in a narrow space;
◆ Fault codes are automatically displayed for easy maintenance.
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Item No.
unit
RMT002142
RMT002143
RMT002144
RMT002145
RMT002146
platform height
mm
2700
3000
3500
4000
4500
machine height
mm
3989
4439
5189
5400
6000
Base to ground distance
mm
40
platform load rating
kg
300
Working platform size
mm
650X 690
Maximum driving speed (platform lowered)
km/h
4
Maximum driving speed (platform raised)
km/h
1.5
Minimum turning radius
mm
1500
Maximum gradeability
%
15~20
Drive wheel size
mm
f 230X 80
Universal wheel size
in
6
motor
in/kw
2X24/0.4
lift motor
in/kw
24/1.6
maintenance-free battery
v/Ah
2X12/120
charger
v/A
24/20
Overall length
mm
1520
Machine width
mm
760
Overall height
mm
1710
1860
2110
1810
1990
Total Weight
kg
560
580
600
662
682
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■ Technical support
1. Telephone technical support
Rmtzn provides a series of services to meet customer needs. Rmtzn's telephone technical support service aims to quickly and correctly deal with partners' problems at the first time, and provides normal working hours and overtime remote telephone technical support outside normal working hours.
• Service Overview
The following ("Service Description") elaborates on the remote service content included in the Rmtzn telephone technical support service. Through this support service plan, you can obtain Rmtzn technical support services by telephone within the time period specified in this service description. Call the technical support number indicated on the Rmtzn quotation order and other media to obtain technical support services.
The above technical support number services are available in mainland China. For services in Hong Kong, Macao, Taiwan and other regions, please refer to other regional service descriptions.
Enhanced Telephone Technical Support Service Provided: Rmtzn Remote Telephone Technical Supportcountry and region
Telephone Technical Support Hours
Mainland China and Hong Kong, Macao and Taiwan regions
Monday to Sunday 8:30am-5:30pm
other areas
See Rmtzn other regional service instructions
♦ Service hours are based on Eastern Standard Time (EST)
• Customer Responsibilities
If there is any failure of Rmtzn products, the customer should call the free technical support number marked on the Rmtzn quotation, order and other media, and contact the Rmtzn technical support department. A. Before calling Rmtzn, the customer should prepare the following information: 1) The customer number registered by the customer on Rmtzn 2) The product number and model 3) The product serial number 4) The user should be at the location of the device and follow the guidance of Rmtzn technicians B . When communicating with Rmtzn by phone, the customer should prepare the following information: 1) Detailed description of the fault 2) If conditions permit, prepare a document description of the fault and pictures of equipment faults and other important information confidentiality or proprietary claims. The customer promises that any information or data provided or sent to Rmtzn (by telephone, mail or other means) is not confidential or proprietary to the customer.
This Service Description is subject to and supplements the terms and conditions of the higher-level agreement signed between the client and Rmtzn. In the absence of such an agreement, this document is subject to and in addition to Rmtzn's standard terms and conditions of sales, service and technical support, which are available upon request by writing to or visiting www.rmtzn.com. In the event of a conflict between this article and any such term or condition, this article shall prevail. Rmtzn reserves the right to make additions or modifications to this article and the products and services it describes at any time without prior notice.
2. Online technical support
All end customers targeted by Rmtzn can enjoy web support and Rmtzn technical support services within the service period. If a product fails, customers can directly log in to the Rmtzn website service area through the Internet, search for special product services or notify Rmtzn to provide technical personnel and required parts for customers. Onsite support services will be provided in the country and region where the customer makes the service request, and are limited to countries and regions that are able to provide the products and parts purchased by the customer.
Please refer to the quotation for the specific service period. The online support service after the period shall be determined according to the Rmtzn service terms. If additional payment is required, Rmtzn will notify the customer as soon as possible. Rmtzn consumables and accessories such as wearing parts, batteries and others are subject to specific support services, notwithstanding the period of service.
3. On-site service technical support
On-site service provides service and support for customers' Rmtzn products outside the area of purchase. The service provided by Rmtzn (Jiangsu) is limited to mainland China. When customers experience a problem outside of their country, they can request Worldwide Service in any country where their products are supported. Service details and parts availability may vary by country. Customers should understand that due to the distance and traffic conditions of the product location, the response speed of the door-to-door service provided in different places will vary. Customers can obtain technical support in three ways 1) Customers can call the call center in their current area. 2) Customers can call the customer service representative or technical support representative listed on the quotation. 3) If repairs are required, Rmtzn technicians will arrange service through the Rmtzn call center at the customer's location. Rmtzn does not exclude that door-to-door services may be provided by Rmtzn service partners.■ After-sales service
• Product Warranty Product Service Policy
Rmtzn warrants to the customer that, unless otherwise specified, all products will be free from defects in workmanship or material under normal use for a period of ninety (90) days from the date of shipment. Within ninety (90) days from the date of purchase, if the customer finds a defect, Rmtzn will choose to replace or repair the product. The invoice and related documents must be attached at the same time.
Products are free from defects in materials or workmanship as determined by Rmtzn. Repair or exchange is the entire compensation Rmtzn may offer to the customer.
Rmtzn promises a 1-year product warranty. If there is a quality problem within the warranty period, if on-site service is not required, Rmtzn will provide technical support services such as telephone and online, and express repair parts and bear the cost; if on-site service is required, Rmtzn promises on-site service within 48 hours , the relevant expenses shall be borne by Rmtzn. Rmtzn makes no warranties other than those stated above.
Rmtzn shall not be liable for catalog product defect claims or warranty claims arising from catalog product misuse, improper selection or improper application of catalog products. Rmtzn makes no warranties, implied or otherwise, other than those expressly provided by Rmtzn or the manufacturer of the product.
• The scope of product guarantee service
must have the original or photocopy of the invoice for product replacement. If the invoice is lost or the customer requests to re-issue the invoice, the customer needs to fill in the "Application Form for Issuing Special VAT Invoice with Red Letters" and provide Rmtzn to the competent tax authority.
(1) There is no need to replace the invoice for the same quantity of unit price products.
(2) The original ordinary invoice is returned for a different quantity of unit price product, and a new invoice will be issued. If the value-added tax invoice is issued in the current month and has not been certified, the original copy will be returned and a new invoice will be issued. If the original has been certified, the red-letter VAT special invoice notice issued by the tax bureau where the customer is located shall be provided, and the invoice shall be issued according to the notice. For uncertified invoices issued every other month, customers need to fill out the "Application Form for Issuing Special VAT Invoices in Red Letters" to the competent tax authority. Due to the tax bureau's restrictions on the red-letter value-added tax invoice notice issued by the seller, the processing time is relatively long. It is recommended that the customer verify the invoice and proceed according to (2).
Maintenance
For those who meet the above conditions, in principle, customers should bring relevant certificates and goods to Rmtzn customer service outlets for return and repair services; if the goods need to be returned by express or mail under special circumstances, they must be confirmed with Rmtzn customer service outlets before shipment. Acceptance number, otherwise it will not be accepted; if the return and repair are caused by the customer, the freight will be borne by the customer; if the return and repair are caused by Rmtzn, the freight will be borne by Rmtzn.
Due to the regulations on the management of value-added tax invoices, the processing of special value-added tax invoices must be processed within 90 days from the original date of issuance.
National after-sales service hotline: 400-993-1898